Refund policy

Returns

At Restova, we stand behind the Shift™ Pillow completely. If you're unsatisfied for any reason within 30 days of delivery, contact us at support@shop-restova.com and we'll make it right with a full refund — no return shipping required.

To initiate a claim, email us with your order number and reason. We typically respond within 24 hours.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges at this time.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.